TEXTBOOK (GE8077)

1. Dale H.Besterfiled, Carol B.Michna, Glen H. Besterfield, Mary B.Sacre, Hemant Urdhwareshe and Rashmi Urdhwareshe, “Total Quality Management”, Pearson Education Asia, Revised Third Edition, Indian Reprint, Sixth Impression, 2013.

REFERENCES (GE8077)

1. James R. Evans and William M. Lindsay, "The Management and Control of Quality", 8th Edition, First Indian Edition, Cengage Learning, 2012.

2. Janakiraman. B and Gopal. R.K., "Total Quality Management -Text and Cases", Prentice-Hall (India) Pvt. Ltd., 2006.

3. Suganthi. L and Anand Samuel, "Total Quality Management", Prentice Hall(India) Pvt. Ltd., 2006.

4. ISO 9001-2015 standards.