TEXTBOOKS (GE3752)

1. Dale H.Besterfiled, Carol B.Michna,Glen H. Bester field,MaryB.Sacre, HemantUrdhwareshe and RashmiUrdhwareshe, “Total Quality Management”, Pearson Education Asia, RevisedThird Edition, Indian Reprint, Sixth Impression,2013.

REFERENCES (GE3752)

1. Joel.E. Ross, “Total Quality Management – Text and Cases”, Routledge., 2017.

2. Kiran. D.R, “Total Quality Management: Key concepts and case studies, Butterworth – Heinemann Ltd, 2016.

3. Oakland, J.S. “TQM – Text with Cases”, Butterworth – Heinemann Ltd., Oxford, Third Edition, 2003.

4. Suganthi, L and Anand Samuel, “Total Quality Management”, Prentice Hall (India) Pvt. Ltd., 2006.